5 Easy Facts About Samanaga Described

5 Easy Facts About Samanaga Described

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Amongst Samanage’s benefit propositions is usually that it lends organizations higher visibility on problems and incidents; perfectly, we expect the vendor really should prolong the visibility pitch to its asset management.

“Agents can certainly keep track of tickets and communications about incidents,” he mentioned. Junior directors are often on the forefront to acquire direct issues from buyers, so we thought this comment is indicating a great deal regarding the software.

We talked to Doron Gordon, founder & CEO of Samanage, and questioned him several concerns that we hope reveal somewhat more details on Samanage being a computer software and its position in supporting your function.

Among the crucial modules and abilities of Samanage are incident management, challenge management, adjust administration, asset management, and understanding management. These modules do the job in tandem to supply a centralized System for monitoring, resolving, and protecting against IT issues, although making sure effective asset lifecycle management and knowledge sharing inside the Group.

We examined dozens of remarks from genuine users of Samanage and found out 3 dependable good factors shoppers like about this provider. A person is its consumer-helpful UI. “Its person portal is intuitive and simple sufficient for close users,” stated Mike, a junior IT administrator from an organization that employs Samanage on common basis.

A very good service desk ought to permit you not just to check out into your IT Procedure, but glean insights from info. That is, in truth, considered one of Samanage’s sturdy points, Gordon said.

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We also discovered that numerous higher-stage IT professionals like Samanage’s asset tracking attributes. “It’s very easy to deploy it via GPO,” admitted Harvey, a process analyst from a sizable organization.

The agent’s title is immediately loaded in, even though they assigns the title, brief description, and receiver. The agent also can find the group or subcategory, the last currently being special to Samanage as far as we know.  

Difficulty Administration: Establish and assess the foundation results in of recurring incidents, enabling proactive dilemma-fixing and protecting against foreseeable future occurrences.

“From the Samanage Group, phone calls, Reside chat and social media, Samanage staff users are practically simply a click on absent to reply thoughts and accept comments.”

Samanage not merely delivers whole ITIL-Prepared IT support desk and asset management capabilities, but matches these with trusted customer support. The computer software is routinely upgraded to handle recent industry requirements, making it on the list of benchmarks for the newest growth in their field.

Access out to our group of gurus, and allow us to guide you in deciding regardless of whether read more Samanage is the perfect match in your Firm's IT service administration specifications.

There’s very little special about the Expertise Foundation–search, tags, edit, documentation are all common features–besides to declare that it’s backed by a trusted ITIL-compliant backend.

Inside a make any difference of months, we have been capable to streamline our company requests and supply flows by delivering Absolutely everyone–the large boss to guidance agents to rank and file throughout departments–increased visibility of their requests. Furthermore, an agent can speedily raise a ticket by just clicking the “+” button to the interface.